Accessing our services

Simply contact us, and our staff will work with you to design and adapt services to best meet your or your loved one’s personal circumstances and support you through any registration and assessment requirements.

Step 1

Contact us

Call us on 1800 944 912, email or make an online enquiry.

After discussing your needs, we may refer you directly to your local Country Health Connect team, who will arrange to provide you with the services you require, in which case the following steps won’t be relevant to you.

If you require aged care or disability services funded by the Australian Government, you will need to register with and undertake an assessment by the My Aged Care team or National Disability Insurance Scheme (NDIS). If so, we will request that a representative from My Aged Care or the NDIS contacts you to start the process.

Step 2

Registration and assessment

Someone from the My Aged Care team or NDIS will contact you to discuss your needs and recommend services that will work best for you. This will include a phone screening and may include a face-to-face assessment. To help with your peace of mind you are welcome to have a family member or friend with you throughout this process if you wish.

Step 3

Ask for Country Health Connect

If you would like Country Health Connect to provide your services, simply tell your My Aged Care or NDIS assessor and they will contact us to arrange the next steps.

Alternatively, at the end of your assessment with the My Aged Care team or NDIS, you can ask for a referral code and call us back on 1800 944 912.

Step 4

Book your service

We will contact you to determine when you would like your service or services delivered.


Download the Eligibility and Access brochure, featuring the four steps and local office information.

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