Accessing our services

Delivering tailored support services to suit your needs

Country Health Connect offers a wide range of community, in-home and residential aged care services to support you or your loved ones to stay well and independent in your community.

If you need help with everyday tasks or want to discuss other aged care service options Country Health Connect can support you.

Our professional and well–trained staff can work with you to design and adapt services to best meet your personal circumstances and support you through any eligibility and assessment requirements.

Over 65 years old?

If you are 65 years of age or over, the Australian Government advises that to get access to most aged care services you must first register with the My Aged Care contact centre and Country Health Connect can help you with that process.

If you have already been assessed for services or have been deemed eligible for a Home Care Package, please contact your local Country Health Connect Team to discuss the next steps.

Step 1

Contact Country Health Connect

After discussing your needs we will determine the best program to meet your needs, which may require an assessment by the My Aged Care team. If so, we will request that a representative from My Aged Care contacts you to start the process.

Call 1800 944 912 to find out more.

Step 2

My Aged Care Assessment

Someone from the My Aged Care team will contact you to understand your needs and recommend services that work best for you. This will include a phone screening and may include a face to face assessment. To help with your peace of mind you are welcome to have a family member or friend with you throughout this process if you wish.

Step 3

Ask for Country Health Connect

If you would like Country Health Connect to provide your services, simply tell your My Aged Care assessor and they will contact us to arrange the next steps.

Alternatively, at the end of your assessment with the My Aged Care team, you can ask for a referral code and call us back on 1800 944 912.

Step 4

Book Your Service

We will contact you to determine when you would like your service or services delivered.

Find out more

Download the Eligibility and Access brochure, featuring breakdown of all 4 steps and local office information.

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