Call us now 1800 944 912
Simply contact us, and our staff will work with you to design and adapt services to best meet your or your loved one’s personal circumstances and support you through any registration and assessment requirements.
Step 1
Contact us
Call us on 1800 944 912, enter your postcode and you will be directed automatically to a team near you.
If you require aged care services funded by the Australian Government, you can call My Aged Care on 1800 200 422 to register for an eligibility assessment or apply online to start the process.
To access the National Disability Insurance Scheme (NDIS), you will need to complete an access request form and provide supporting evidence of your disability.
Step 2
Registration and assessment
Someone from My Aged Care or the National Disability Insurance Agency (NDIA) will contact you to discuss your needs and recommend services that will work best for you. They will explain how to apply, and how eligibility is assessed.
This may include a phone screening, face-to-face assessment, planning meeting, or collection of evidence related to your support needs. For peace of mind, you may wish to have a family member or friend with you throughout this process.
Sometimes, My Aged Care or the NDIA may send a representative to meet with you, or contact you, on their behalf. These representatives are called early childhood or local area coordination (LAC) partners. Dependent on your location, you may be contacted by one of the following partners:
If you need further information or assistance with the application process, you can let your My Aged Care or NDIA representative know.
You can also contact advocacy services such as the Older Persons Advocacy Network or Disability Advocacy Network if you would like information about your rights.
Step 3
Ask for Country Health Connect
If you would like Country Health Connect to provide your services, simply tell your My Aged Care representative and they will contact us to arrange the next steps.
Alternatively, if you have met eligibility for NDIS, call us on 1800 944 912.
Step 4
Book your service
If you would like Country Health Connect to provide your services, simply tell your My Aged Care representative and they will contact us to arrange the next steps.
Alternatively, if you have met eligibility for NDIS, call us on 1800 944 912.
For further information about applying to the NDIS or seeking an eligibility assessment with My Aged Care, you can visit:
NDIS:
My Aged Care: